NICE Adds Proactive Fraudster Identification to Call Center Platform
“It will flag individuals displaying this suspicious behavior for further review, and add their voice biometrics to a watch list that can block them in future…
Articles tagged with call center biometrics
“It will flag individuals displaying this suspicious behavior for further review, and add their voice biometrics to a watch list that can block them in future…
“What’s more, the system is highly accurate, offering an Equal Error Rate of 0.3 percent on microphones and 0.6 percent for speech collected through a…