Medallia Officially Acquires Voci Technologies
Medallia has announced that it has completed the acquisition of real-time speech to text company Voci Technologies. The acquisition by Medallia — a customer…
call center biometrics
Articles tagged with call center biometrics
Pindrop Report Details Impact of COVID-19 on Call Centers
Pindrop has released a report that details the dramatic impact that COVID-19 has had on contact centers. The enterprise voice authentication specialist…
Pindrop Unveils Updated Version of Deep Voice Platform
Pindrop has unveiled the latest version of its Deep Voice voice recognition platform. The updated solution made its debut at this week’s RSA Conference in San…
Amaiz Adopts ValidSoft’s Voice Authentication Tech
Amaiz is teaming up with ValidSoft to secure client interactions with vocal biometrics. Amaiz is a banking and bookkeeping company that works primarily with…
LumenVox Outfits CCT Contact Centers with Voice Recognition Tech
CCT Solutions has become an official reseller of LumenVox’s voice recognition technology. Based in Germany, CCT is a contact center specialist that provides…
LumenVox Releases Version 8 of Advanced Biometric Authentication Suite
Speech and authentication solutions provider LumenVox has announced the release of Version 8, its latest suite of biometric authentication technologies.…
ValidSoft Provides Secure Voice Authentication for Persistent Systems
ValidSoft has joined forces with Persistent Systems to provide banks and credit unions with better digital voice authentication technology. The two companies…
Verint Deploys Voice Biometrics Tech at Filipino Credit Card Call Center
RCBC Bankard is deploying Verint’s voice biometrics technology to safeguard its call center operations. RCBC Bankard is the credit card division of the Rizal…
Santander Becomes Latest Big Bank to Deploy Nuance Voice Biometrics Tech
“While the system is certainly convenient for customers, it’s also delivers considerable security to the organization deploying it…” Santander is upgrading the…
NICE Provides Real-Time Authentication for Vietnamese Bank
NICE has found another customer for its Real-Time Authentication (RTA) platform, announcing a new partnership with a domestic bank in Vietnam. The bank…