call center biometrics

Medallia Officially Acquires Voci Technologies

May 7, 2020

Medallia has announced that it has completed the acquisition of real-time speech to text company Voci Technologies. The acquisition by Medallia — a customer experience management company — will see […]

Pindrop Report Details Impact of COVID-19 on Call Centers

May 1, 2020

Pindrop has released a report that details the dramatic impact that COVID-19 has had on contact centers. The enterprise voice authentication specialist provides security for some of the world’s leading […]

Pindrop Unveils Updated Version of Deep Voice Platform

February 27, 2020

Pindrop has unveiled the latest version of its Deep Voice voice recognition platform. The updated solution made its debut at this week’s RSA Conference in San Francisco. Deep Voice was […]

Amaiz Adopts ValidSoft’s Voice Authentication Tech

February 14, 2020

Amaiz is teaming up with ValidSoft to secure client interactions with vocal biometrics. Amaiz is a banking and bookkeeping company that works primarily with small businesses, and will be deploying […]

LumenVox Outfits CCT Contact Centers with Voice Recognition Tech

February 12, 2020

CCT Solutions has become an official reseller of LumenVox’s voice recognition technology. Based in Germany, CCT is a contact center specialist that provides businesses with multi-channel capabilities and automates interactions […]

LumenVox Releases Version 8 of Advanced Biometric Authentication Suite

January 30, 2020

Speech and authentication solutions provider LumenVox has announced the release of Version 8, its latest suite of biometric authentication technologies. Version 8 uses artificial intelligence and biometrics to simplify customer-agent […]

ValidSoft Provides Secure Voice Authentication for Persistent Systems

January 23, 2020

ValidSoft has joined forces with Persistent Systems to provide banks and credit unions with better digital voice authentication technology. The two companies have developed a solution that integrates ValidSoft’s Precision […]

Verint Deploys Voice Biometrics Tech at Filipino Credit Card Call Center

November 21, 2019

RCBC Bankard is deploying Verint’s voice biometrics technology to safeguard its call center operations. RCBC Bankard is the credit card division of the Rizal Commercial Banking Corporation (RCBC) in the […]

Santander Becomes Latest Big Bank to Deploy Nuance Voice Biometrics Tech

May 2, 2019

“While the system is certainly convenient for customers, it’s also delivers considerable security to the organization deploying it…” Santander is upgrading the security and convenience of its phone banking services […]

NICE Provides Real-Time Authentication for Vietnamese Bank

March 15, 2019

NICE has found another customer for its Real-Time Authentication (RTA) platform, announcing a new partnership with a domestic bank in Vietnam. The bank operates 25 branches and 30 transaction offices […]

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Partners

FaceTec’s patented, industry-leading 3D Face Verification and Reverification software anchors digital identity, creating a chain of trust from user onboarding to ongoing authentication on all modern smart devices and webcams. FaceTec’s 3D FaceMaps™ finally make trusted, remote identity verification possible. As the only technology backed by a persistent spoof bounty program and NIST/iBeta Certified Liveness Detection, FaceTec is the global standard for 3D Liveness and Face Matching with millions of users on six continents in financial services, border security, transportation, blockchain, e-voting, social networks, online dating and more. www.facetec.com

AuthenticID provides 100% automated identity verification and fraud detection solutions that are leveraged by companies worldwide, including 2 of the top 3 U.S. Banks, 8 out the top 10 wireless providers in North America, and 2 of the 3 credit bureaus. Using proprietary computer vision and machine learning technology, these solutions help companies accurately verify the identity of their users across retail, digital and call center environments for onboarding and ongoing re-authentication events; KYC, IAM, and more. The solutions are easy to integrate and provide customers a large ROI by stopping fraud losses, increasing customer conversion at onboarding, reducing operational costs and allowing quick and cost-effective operational scalability, all while ensuring global privacy regulations are complied with. https://www.authenticid.com/

Anonybit is a privacy-focused technology platform that provides decentralized solutions for securing personal data, particularly biometric information. Rather than storing sensitive data in centralized repositories, which are vulnerable to breaches, Anonybit uses a distributed architecture that breaks data into smaller encrypted bits and stores them across a network of decentralized nodes. This approach ensures that no single entity has access to the full dataset, enhancing privacy and security, even preventing insider threats. Anonybit is used by leading banks, fintechs and other enterprises for critical biometric identity functions like deduplication and blocklist checks, step up authentication, passwordless login and account recovery https://anonybit.io/

Identity Week aims to be a significant identity industry catalyst. It’s our mission is to help accelerate the move towards a world where trusted identity solutions enable governments and commercial organisations to provide citizens, employees, customers and consumers with a multitude of opportunities to transact in a seamless, yet secure manner. All the while preventing the efforts of those intent on doing harm. https://identityweek.net/

The Biometric Digital Identity Prism is a market landscape framework designed to help influencers and decision makers understand, innovate, and implement digital identity technologies and solutions. This innovative framework for understanding and evaluating the rapidly evolving biometric digital identity marketplace is the only market model that is truly biometric-centric based on the foundational conviction that in the age of digital transformation the only true, reliable link between humans and their digital data is biometrics. https://www.the-prism-project.com

ID R&D is an innovator of biometric facial liveness, document liveness, and voice biometrics. Ranked #1 by NIST, our patented passive approach to liveness, and specialized detection of voice clones, injection attacks and deepfakes, empowers KYC and authentication systems with fast, accurate and secure biometric verification technologies. Over 140 partners in more than 70 countries are collectively processing hundreds of millions of identity checks per year. ID R&D solutions easily integrate with mobile, web, messaging, smart speakers, set-top boxes, and IoT devices. Learn more: www.idrnd.ai

call center biometrics

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