VA Improves Telehealth Services with Dragon Medical One

The US Department of Veteran Affairs (VA) is turning to Nuance Communications to help provide better service to patients during virtual sessions. Like many other healthcare organizations, the VA expanded its use of telehealth services in response to COVID-19.

Now the VA will be using Nuance’s Dragon Medical One and PowerMic Mobile app to make sure that it is able to document those sessions. Dragon Medial One is a cloud-based speech recognition platform, while PowerMic Mobile allows doctors to use their smartphone as a microphone to access electronic health records and dictate with simple voice commands.

The Nuance technologies will be deployed alongside the VA’s Video Connect platform, which is used for virtual appointments. The VA adjusted its records system based on Nuance’s Dragon Medical solutions back in 2014, so it should be relatively easy for doctors to integrate PowerMic and Dragon Medical One into their existing systems. In that regard, the latter is compatible with the VA CPRS, the Military Health System, and Cerner Millennium.

“Helping frontline clinicians at the VA and other major health systems has been our highest priority since the pandemic began,” said Nuance EVP and Healthcare GM Diana Nole. “Our cloud-based platforms, organizational agility and deep experience working with the VA health system made it possible for us to act quickly and deliver the technology solutions needed to protect and assist physicians treating patients remotely.”

Nuance has spent much of the past year extending its reach with its Dragon Medical One solution. The company made the platform available in France, Belgium, and the Netherlands in the early days of 2020, and then expanded its coverage to Scandinavia in May. The company’s roster of recent partners includes MITRE and Wolters Kluwer. The former is pairing Dragon Medical One with mCODE to fight cancer with better oncology data, while the latter integrated the Nuance solution into its own UpToDate medical research program.

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October 16, 2020 – by Eric Weiss

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