Providence Improves Clinical Workflows with Nuance DAX Solution

Nuance Communications is expanding the scope of its partnership with Providence. The company will first supply Providence with its latest voice technology, and will then work with the healthcare provider to develop new technologies that will make clinical workflows more efficient.

Providence is one of the largest healthcare providers in the US, with a network of 51 hospitals and 1,085 clinics spread across seven states. The organization is already using Nuance’s Dragon Medical One electronic health records (EHR) platform, and will now be supplementing that with the Dragon Ambient eXperience (DAX), which debuted in February.

DAX is an ambient clinical intelligence (ACI) system that was developed in collaboration with Microsoft. It uses conversational AI technology to generate accurate patient records based on natural interactions between the doctor and the patient during their appointment. The solution is intended to reduce the administrative burden on physicians, but will not listen to a conversation without the full consent of the patient.

Once DAX has been installed, Providence will continue to work with Nuance to remove friction from the clinical journey. To that end, Providence will deploy Nuance’s PowerScribe One reporting platform, as well as the CDE One platform, which offers workflow management, Computer-Assisted Physician Documentation (CAPD), and Surgical CAPD capabilities.

“The tools we’re developing let our caregivers focus on their patients instead of their keyboards, and that will go a long way in bringing joy back to practicing medicine,” said Providence Chief Clinical Officer and EVP Amy Compton-Phillips.

“Throughout our long working relationship, Providence has been committed to improving patient outcomes, provider experiences, and the overall value of care delivery,” added Nuance EVP and Healthcare Division GM Diana Nole. “We look forward to continuing our close collaboration with Providence to develop ambient capabilities and enhanced revenue cycle innovations that benefit the entire health care industry.”

Nuance expanded DAX to support telehealth initiatives following the outbreak of COVID-19. The company then delivered the solution to Monument Health in September.

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November 12, 2020 – by Eric Weiss