call center solutions

Nuance Gatekeeper Can Now Identify Senior Callers with Voice Biometrics

June 4, 2020

Nuance Communications has upgraded its Gatekeeper platform to help other organizations better respond to the needs of senior users. The voice biometrics solution now boasts improved detection capabilities that will […]

Pindrop Report Details Impact of COVID-19 on Call Centers

May 1, 2020

Pindrop has released a report that details the dramatic impact that COVID-19 has had on contact centers. The enterprise voice authentication specialist provides security for some of the world’s leading […]

Speech Technology Center Offers Speech Analytic Services to Small Businesses

April 27, 2020

Sberbank’s Speech Technology Center has announced that its speech recognition and analytics technology can now be delivered through the cloud. The migration will make its enterprise-level solutions more readily available […]

LumenVox Outfits CCT Contact Centers with Voice Recognition Tech

February 12, 2020

CCT Solutions has become an official reseller of LumenVox’s voice recognition technology. Based in Germany, CCT is a contact center specialist that provides businesses with multi-channel capabilities and automates interactions […]

LumenVox Releases Version 8 of Advanced Biometric Authentication Suite

January 30, 2020

Speech and authentication solutions provider LumenVox has announced the release of Version 8, its latest suite of biometric authentication technologies. Version 8 uses artificial intelligence and biometrics to simplify customer-agent […]

NICE Will Push Interaction Analytics at CCW 2019

February 5, 2019

NICE will be touting the benefits of interaction analytics at the Call Center World conference in Germany later this month. Presales Engineer Dr. Uwe Lay will make the pitch during […]

Interactions, LLC Adds Risk Scoring Tech to Call Center Platform

December 4, 2018

Massachusetts-based Interactions, LLC is enhancing the security of its Intelligent Voice Assistants platform through a new partnership with Next Caller. The latter specializes in phone-based fraud detection, offering a platform […]

Customer Experience Consultancy Avtex Embraces Daon’s IdentityX

October 23, 2018

Another partnership is poised to further extend Daon‘s presence in the financial services industry. The company has teamed up with Avtex, a US-based customer experience consultancy. Avtex stakes claim to […]

Avaya Brings Biometrics, AI to Call Center Solutions

October 11, 2018

Call center solutions specialist Avaya has enhanced its Software Development Kit and enterprise virtual assistant offerings. The company says its SDK now supports sophisticated artificial intelligence, allowing for conversational user […]

Nuance Prediction Service Can Tell What Customers Are Calling About

September 20, 2018

“…thanks to machine learning technology, Nuance says the solution will refine its statistical models over time in order to improve its success rates.” Can artificial intelligence predict the future? Maybe […]

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Partners

FaceTec’s patented, industry-leading 3D Face Verification and Reverification software anchors digital identity, creating a chain of trust from user onboarding to ongoing authentication on all modern smart devices and webcams. FaceTec’s 3D FaceMaps™ finally make trusted, remote identity verification possible. As the only technology backed by a persistent spoof bounty program and NIST/iBeta Certified Liveness Detection, FaceTec is the global standard for 3D Liveness and Face Matching with millions of users on six continents in financial services, border security, transportation, blockchain, e-voting, social networks, online dating and more. www.facetec.com

AuthenticID provides 100% automated identity verification and fraud detection solutions that are leveraged by companies worldwide, including 2 of the top 3 U.S. Banks, 8 out the top 10 wireless providers in North America, and 2 of the 3 credit bureaus. Using proprietary computer vision and machine learning technology, these solutions help companies accurately verify the identity of their users across retail, digital and call center environments for onboarding and ongoing re-authentication events; KYC, IAM, and more. The solutions are easy to integrate and provide customers a large ROI by stopping fraud losses, increasing customer conversion at onboarding, reducing operational costs and allowing quick and cost-effective operational scalability, all while ensuring global privacy regulations are complied with. https://www.authenticid.com/

Anonybit is a privacy-focused technology platform that provides decentralized solutions for securing personal data, particularly biometric information. Rather than storing sensitive data in centralized repositories, which are vulnerable to breaches, Anonybit uses a distributed architecture that breaks data into smaller encrypted bits and stores them across a network of decentralized nodes. This approach ensures that no single entity has access to the full dataset, enhancing privacy and security, even preventing insider threats. Anonybit is used by leading banks, fintechs and other enterprises for critical biometric identity functions like deduplication and blocklist checks, step up authentication, passwordless login and account recovery https://anonybit.io/

Identity Week aims to be a significant identity industry catalyst. It’s our mission is to help accelerate the move towards a world where trusted identity solutions enable governments and commercial organisations to provide citizens, employees, customers and consumers with a multitude of opportunities to transact in a seamless, yet secure manner. All the while preventing the efforts of those intent on doing harm. https://identityweek.net/

The Biometric Digital Identity Prism is a market landscape framework designed to help influencers and decision makers understand, innovate, and implement digital identity technologies and solutions. This innovative framework for understanding and evaluating the rapidly evolving biometric digital identity marketplace is the only market model that is truly biometric-centric based on the foundational conviction that in the age of digital transformation the only true, reliable link between humans and their digital data is biometrics. https://www.the-prism-project.com

ID R&D is an innovator of biometric facial liveness, document liveness, and voice biometrics. Ranked #1 by NIST, our patented passive approach to liveness, and specialized detection of voice clones, injection attacks and deepfakes, empowers KYC and authentication systems with fast, accurate and secure biometric verification technologies. Over 140 partners in more than 70 countries are collectively processing hundreds of millions of identity checks per year. ID R&D solutions easily integrate with mobile, web, messaging, smart speakers, set-top boxes, and IoT devices. Learn more: www.idrnd.ai

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