Avtex Adds Daon’s Voice Recognition Tech to Call Center Solution
Avtex has partnered with Daon to offer voice recognition-based security to its call center clients. The Avtex is closely partnered with Genesys, a US-based…
call center solutions
Articles tagged with call center solutions
Daon-Neustar Partnership Combines Voice Authentication With Phone Number Verification
Daon has partnered with Neustar to augment the fraud detection capabilities of its IdentityX biometric authentication platform in a call center setting.…
LumenVox Obtains ISO 27001 Certification
LumenVox has officially achieved ISO 27001 certification. The company received the designation following an evaluation with an independent auditor that was…
Daon Forecasts Expanding Digital Identity Ecosystem in 2022 Predictions
Daon is gazing into the crystal ball with a series of five predictions for the biometrics and identity industry in 2022. In that regard, the company believes…
Pindrop Brings Voice Biometrics Tech to Five9 CX Marketplace
Pindrop will be looking to build its customer base through a new partnership with Five9. Five9 is best known for its intelligent contact center platform, while…
Arise Uses Voice Biometrics to Authenticate Remote Customer Service Agents
Arise Virtual Technologies has released a new Arise Digital Companion that automates certain call center procedures. The Companion is part of the broader Arise…
Nuance Provides Gatekeeper Authentication for Wings Credit Union
Nuance Communications will be helping Minnesota’s Wings Financial Credit Union to complete its digital transformation. Wings is the largest credit union in the…
Five9’s Improved Inference Studio Supports Virtual Agent Development, Voice Biometrics Tech
Five9 is trying to make it easier for organizations to set up their own custom contact center solutions. The company is best known for its Five9 Inference…
NICE Picks Up Fraud Prevention Prize From UK Insurance Industry
NICE walked away with the top prize in the ‘Fight Against Fraud’ category at the UK Customer Service Excellence Awards. The Awards were established in 2018 to…
RingCentral Acquires Voice AI and Biometrics Specialist DeepAffects
California-based RingCentral has announced the acquisition of conversational artificial Intelligence (AI) startup DeepAffects, in a deal that is expected to…