Nuance Gatekeeper Can Now Identify Senior Callers with Voice Biometrics
Nuance Communications has upgraded its Gatekeeper platform to help other organizations better respond to the needs of senior users. The voice biometrics…
call center solutions
Articles tagged with call center solutions
Pindrop Report Details Impact of COVID-19 on Call Centers
Pindrop has released a report that details the dramatic impact that COVID-19 has had on contact centers. The enterprise voice authentication specialist…
Speech Technology Center Offers Speech Analytic Services to Small Businesses
Sberbank’s Speech Technology Center has announced that its speech recognition and analytics technology can now be delivered through the cloud. The migration…
LumenVox Outfits CCT Contact Centers with Voice Recognition Tech
CCT Solutions has become an official reseller of LumenVox’s voice recognition technology. Based in Germany, CCT is a contact center specialist that provides…
LumenVox Releases Version 8 of Advanced Biometric Authentication Suite
Speech and authentication solutions provider LumenVox has announced the release of Version 8, its latest suite of biometric authentication technologies.…
NICE Will Push Interaction Analytics at CCW 2019
NICE will be touting the benefits of interaction analytics at the Call Center World conference in Germany later this month. Presales Engineer Dr. Uwe Lay will…
Interactions, LLC Adds Risk Scoring Tech to Call Center Platform
Massachusetts-based Interactions, LLC is enhancing the security of its Intelligent Voice Assistants platform through a new partnership with Next Caller. The…
Customer Experience Consultancy Avtex Embraces Daon’s IdentityX
Another partnership is poised to further extend Daon‘s presence in the financial services industry. The company has teamed up with Avtex, a US-based customer…
Avaya Brings Biometrics, AI to Call Center Solutions
Call center solutions specialist Avaya has enhanced its Software Development Kit and enterprise virtual assistant offerings. The company says its SDK now…
Nuance Prediction Service Can Tell What Customers Are Calling About
“…thanks to machine learning technology, Nuance says the solution will refine its statistical models over time in order to improve its success rates.” Can…