Nuance Gets Another Bank Deployment for Voice Authentication Tech
“Once a customer has registered their voice into the system, the technology can match their voice on a live call to the biometric profile on file.” Nuance…
call center security
Articles tagged with call center security
PostFinance Deploys NICE Voice Recognition Tech
A major Swiss financial services provider has just deployed a voice authentication system for customers, care of NICE. The latter’s Real-Time Authentication…
Pindrop Makes a Bang in Latest Funding Round
“The investors are evidently excited about Pindrop’s enterprise security technology, which is designed to use a range of metrics to detect potential fraud in…
Interactions, LLC Adds Risk Scoring Tech to Call Center Platform
Massachusetts-based Interactions, LLC is enhancing the security of its Intelligent Voice Assistants platform through a new partnership with Next Caller. The…
Major Irish Bank Deploys Nuance’s Voice Authentication System
“…he move was also a response to enthusiasm that customers demonstrated for the biometric authentication technology used in AIB’s mobile app.” One of Ireland’s…
New Verizon Authentication System Uses Pindrop Voice Biometrics Tech
“Integrated into the Verizon VoIP Inbound Anti-Fraud and Authentication service, the technology is leveraged together with Verizon’s ‘media forking’…
NICE Adds Proactive Fraudster Identification to Call Center Platform
“It will flag individuals displaying this suspicious behavior for further review, and add their voice biometrics to a watch list that can block them in future…