Auraya Voice Biometrics Platform Gets Accreditation From AWS
Voice recognition specialist Auraya has achieved accreditation for its call center solution under Amazon Web Services’ Foundational Technical Review,…
call center security
Articles tagged with call center security
Amazon Launches New Voice Authentication Service
Amazon Web Services (AWS) has officially launched its Amazon Connect Voice ID service for contact centers. The feature was previously available in a preview…
Pindrop Names Former AWS Exec as Chief Technology Officer
Pindrop has appointed a former Amazon Web Services executive as its new Chief Technology Officer. Collin Davis comes to the company after an almost eight-year…
Korean Bank Uses Nuance Gatekeeper Biometrics to Protect Phone and Video Calls
The Industrial Bank of Korea (IBK) is the latest financial institution to adopt the Nuance Gatekeeper voice biometrics solution. Nuance Gatekeeper uses voice…
National Australia Bank Secures Contact Center with Nuance Voice Biometrics
National Australia Bank (NAB) is the latest financial institution to turn to Nuance to secure its contact center operations. The bank will specifically be…
Pindrop Report Details Impact of COVID-19 on Call Centers
Pindrop has released a report that details the dramatic impact that COVID-19 has had on contact centers. The enterprise voice authentication specialist…
Pindrop Unveils Updated Version of Deep Voice Platform
Pindrop has unveiled the latest version of its Deep Voice voice recognition platform. The updated solution made its debut at this week’s RSA Conference in San…
LumenVox Releases Version 8 of Advanced Biometric Authentication Suite
Speech and authentication solutions provider LumenVox has announced the release of Version 8, its latest suite of biometric authentication technologies.…
iFlytek Eyes Chinese Market with Improved Voice Recognition Platform
The Chinese startup iFlytek is hoping to introduce its voice recognition platform at a national scale within the next two to three years. The company leverages…
NICE Will Push Interaction Analytics at CCW 2019
NICE will be touting the benefits of interaction analytics at the Call Center World conference in Germany later this month. Presales Engineer Dr. Uwe Lay will…