call center security

Auraya Voice Biometrics Platform Gets Accreditation From AWS

October 4, 2021

Voice recognition specialist Auraya has achieved accreditation for its call center solution under Amazon Web Services’ Foundational Technical Review, effectively giving it the Amazon seal of approval for customers using […]

Amazon Launches New Voice Authentication Service

October 1, 2021

Amazon Web Services (AWS) has officially launched its Amazon Connect Voice ID service for contact centers. The feature was previously available in a preview format, but is now Generally Available […]

Pindrop Names Former AWS Exec as Chief Technology Officer

June 2, 2021

Pindrop has appointed a former Amazon Web Services executive as its new Chief Technology Officer. Collin Davis comes to the company after an almost eight-year term with AWS, where he […]

Korean Bank Uses Nuance Gatekeeper Biometrics to Protect Phone and Video Calls

December 16, 2020

The Industrial Bank of Korea (IBK) is the latest financial institution to adopt the Nuance Gatekeeper voice biometrics solution. Nuance Gatekeeper uses voice recognition to verify the identities of customers […]

National Australia Bank Secures Contact Center with Nuance Voice Biometrics

May 27, 2020

National Australia Bank (NAB) is the latest financial institution to turn to Nuance to secure its contact center operations. The bank will specifically be deploying the Nuance Gatekeeper solution, which […]

Pindrop Report Details Impact of COVID-19 on Call Centers

May 1, 2020

Pindrop has released a report that details the dramatic impact that COVID-19 has had on contact centers. The enterprise voice authentication specialist provides security for some of the world’s leading […]

Pindrop Unveils Updated Version of Deep Voice Platform

February 27, 2020

Pindrop has unveiled the latest version of its Deep Voice voice recognition platform. The updated solution made its debut at this week’s RSA Conference in San Francisco. Deep Voice was […]

LumenVox Releases Version 8 of Advanced Biometric Authentication Suite

January 30, 2020

Speech and authentication solutions provider LumenVox has announced the release of Version 8, its latest suite of biometric authentication technologies. Version 8 uses artificial intelligence and biometrics to simplify customer-agent […]

iFlytek Eyes Chinese Market with Improved Voice Recognition Platform

January 3, 2020

The Chinese startup iFlytek is hoping to introduce its voice recognition platform at a national scale within the next two to three years. The company leverages AI and big data […]

NICE Will Push Interaction Analytics at CCW 2019

February 5, 2019

NICE will be touting the benefits of interaction analytics at the Call Center World conference in Germany later this month. Presales Engineer Dr. Uwe Lay will make the pitch during […]

Partners

FaceTec’s patented, industry-leading 3D Face Verification and Reverification software anchors digital identity, creating a chain of trust from user onboarding to ongoing authentication on all modern smart devices and webcams. FaceTec’s 3D FaceMaps™ finally make trusted, remote identity verification possible. As the only technology backed by a persistent spoof bounty program and NIST/iBeta Certified Liveness Detection, FaceTec is the global standard for 3D Liveness and Face Matching with millions of users on six continents in financial services, border security, transportation, blockchain, e-voting, social networks, online dating and more. www.facetec.com

AuthenticID provides 100% automated identity verification and fraud detection solutions that are leveraged by companies worldwide, including 2 of the top 3 U.S. Banks, 8 out the top 10 wireless providers in North America, and 2 of the 3 credit bureaus. Using proprietary computer vision and machine learning technology, these solutions help companies accurately verify the identity of their users across retail, digital and call center environments for onboarding and ongoing re-authentication events; KYC, IAM, and more. The solutions are easy to integrate and provide customers a large ROI by stopping fraud losses, increasing customer conversion at onboarding, reducing operational costs and allowing quick and cost-effective operational scalability, all while ensuring global privacy regulations are complied with. https://www.authenticid.com/

Anonybit is a privacy-focused technology platform that provides decentralized solutions for securing personal data, particularly biometric information. Rather than storing sensitive data in centralized repositories, which are vulnerable to breaches, Anonybit uses a distributed architecture that breaks data into smaller encrypted bits and stores them across a network of decentralized nodes. This approach ensures that no single entity has access to the full dataset, enhancing privacy and security, even preventing insider threats. Anonybit is used by leading banks, fintechs and other enterprises for critical biometric identity functions like deduplication and blocklist checks, step up authentication, passwordless login and account recovery https://anonybit.io/

Identity Week aims to be a significant identity industry catalyst. It’s our mission is to help accelerate the move towards a world where trusted identity solutions enable governments and commercial organisations to provide citizens, employees, customers and consumers with a multitude of opportunities to transact in a seamless, yet secure manner. All the while preventing the efforts of those intent on doing harm. https://identityweek.net/

The Biometric Digital Identity Prism is a market landscape framework designed to help influencers and decision makers understand, innovate, and implement digital identity technologies and solutions. This innovative framework for understanding and evaluating the rapidly evolving biometric digital identity marketplace is the only market model that is truly biometric-centric based on the foundational conviction that in the age of digital transformation the only true, reliable link between humans and their digital data is biometrics. https://www.the-prism-project.com

ID R&D is an innovator of biometric facial liveness, document liveness, and voice biometrics. Ranked #1 by NIST, our patented passive approach to liveness, and specialized detection of voice clones, injection attacks and deepfakes, empowers KYC and authentication systems with fast, accurate and secure biometric verification technologies. Over 140 partners in more than 70 countries are collectively processing hundreds of millions of identity checks per year. ID R&D solutions easily integrate with mobile, web, messaging, smart speakers, set-top boxes, and IoT devices. Learn more: www.idrnd.ai

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