State of Nevada Adopts Parole Management System Featuring Voice Biometrics

The state of Nevada is overhauling its probation management system with the help of Tyler Technologies. To that end, the Nevada Parole and Probation (NPP) Department will be replacing its existing Offender Information Tracking System (OTIS) with the Tyler Supervision platform.

The NPP is part of the state’s Department of Public Safety (DPS), and is currently using an outdated in-house parole management system that cannot be updated to support more modern use cases. Tyler Supervision will make it easier to track people in the state’s probation program, and help consolidate the various tasks that NPP carries out as an administrative body.

“Our current system is crucial for tracking parolees and probationers within the state. But the system is antiquated, and it is nearly impossible to make the changes and enhancements required for advanced case management,” said the NPP’s Tom Lawson. “We are looking forward to implementing a statewide solution that will bring many efficiencies and advanced functionality for parole and probation.”

Tyler Supervision is a Software-as-a-Service solution that meets the latest CJIS security standards and Amazon GovCloud data protection requirements. With it, NPP agents can view case information from a single centralized dashboard, and send invoices and receive payments for any fines and fees issued to people in the program. Tyler Supervision also comes with an automated Interactive Voice Response system that will use voice recognition to identify people when they call the agency to check in.

The NPP is not the first agency to deploy Tyler technology. The Department of Health and Human Services uses Tyler Supervision, and several Nevada courts have adopted the Tyler Odyssey solution.

“We look forward to helping NPP realize its vision of having a comprehensive case management system that is both adaptive to evolving business needs and intuitive for today’s modern users,” said Tyler Courts and Justice Division President Rusty Smith.

Tyler is one of several companies that uses biometrics to help track people in the criminal justice system. Marquis Software recently adopted Aware’s Knomi authentication platform, while Reconnect is using ID R&D’s IDLive Face solution for passive liveness detection. Multiple jurisdictions are also using Precision’s breathalyzer kiosks to enforce court-mandated alcohol restrictions.

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November 12, 2020 – by Eric Weiss