PostFinance Deploys NICE Voice Recognition Tech

A major Swiss financial services provider has just deployed a voice authentication system for customers, care of NICE.

The latter’s Real-Time Authentication (RTA) is aimed at call center applications, and uses voice biometrics to identify registered customers. As such, it can substantially reduce authentication times, offering greater convenience for the end user and cost savings to deploying organizations.

NICE has already made inroads into the Swiss market for its RTA solution with a deployment by Swisscom announced in late 2016, and is now further expanding its presence with the latest deployment with PostFinance, Switzerland’s fifth largest financial services organization.

In a statement announcing the deployment, PostFinance Project Manager for Voice Recognition Besnik Shaqiri lauded NICE for the “seamless” integration of its RTA solution. “This was an effective, easy to implement solution that will help in serving our customers, making it easy for them to get the information they need and complete interactions effortlessly, securely and quickly,” he said, adding, “The acceptance of RTA by our customers has been higher than we could have expected in just a few weeks since the launch, and they are excited to be part of a new era of technology in Swiss Banking.”

News of the deployment comes after NICE added an AI-driven fraud detection capability to the RTA platform in late summer.

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December 6, 2018 – by Alex Perala

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