Nuance and the American Medical Association Team Up to Prevent Doctor Burnout

Nuance Communications and the American Medical Association (AMA) have joined forces in an effort to prevent burnout in the healthcare industry. To that end, the two organizations have formed a strategic partnership to pilot solutions that blend Nuance’s Ambient Clinical Intelligence (ACI) technology with the AMA’s Integrated Health Model Initiative (IHMI).

Nuance officially released Dragon Medical eXperience (DAX) at the end of February. The ACI platform uses speech recognition to create a real-time record of doctor-patient interactions, thereby automating the record-keeping process and reducing the amount of time that doctors need to spend filling in paperwork following each visit.

The partnership with the AMA was set up to further those objectives and free up more time for patients. As it stands, studies involving the AMA have shown that primary care physicians spend approximately half of their workday on administrative tasks like data entry, and that high rates of physician burnout carry a $4.6 billion annual price tag in the U.S.

The two organizations are specifically hoping that the pilot program will allow them to optimize DAX and the IHMI’s clinical knowledge graphs alongside existing electronic health record (EHR) systems.

“Documentation overload interferes with patient care and contributes to physician burnout,” said AMA CEO James Madara. “Our aim is to reduce this burden and provide physicians more time with patients, not paperwork. By working with Nuance, we can more effectively address a major contributing factor to physician burnout.”

Though it was not released until quite recently, Nuance first unveiled its ACI solution in the early stages of 2019. The company later teamed up with Microsoft to accelerate the development of ACI technologies, taking advantage of the Microsoft Azure platform to make sure it hit its early 2020 target date. 

In related news, the Nuance Gatekeeper platform was named as the Best Mobile Authentication & Security Solution at the 2020 GLOMO Awards.

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March 2, 2020 – by Eric Weiss