Citing Huge Benefits, Hospital Expands Use of Dragon Medical Platform

“…75 percent of surveyed Concord Hospital staff reported increased accuracy in clinical documentation, and 100 percent said the solutions have enabled them to document clinical records faster.”

A Nuance Communications client is expanding its use of the company’s Dragon Medical One dictation solution. The announcement was made at this week’s Cerner Health Conference, where Nuance revealed that after an initial trial of the speech recognition technology, New Hampshire’s Concord Hospital is proceeding with an “expanded rollout to all physicians and ambulatory nurses”, according to a statement from the company.

The decision follows the hospital’s own assessment of its use of Dragon Medical One together with PowerMic Mobile, a mobile dictation app. The results were impressive, tracking a 65 percent reduction in the amount of time nurses spent taking triage notes, and a time savings of 328 hours per week for physicians. Additionally, 75 percent of surveyed Concord Hospital staff reported increased accuracy in clinical documentation, and 100 percent said the solutions have enabled them to document clinical records faster.

The results reflect similar findings from a recently concluded, 31-month study assessing the benefits of the Dragon Medical platform as used in the Hudson Valley and Connecticut-based Health Quest hospital network, which saw 81 percent of healthcare providers report improved documentation results.

Commenting further on the results seen at Concord Hospital, the organization’s application analyst, Garvin Eastman, asserted in a statement, “With Nuance Dragon Medical One and PowerMic Mobile we experienced dramatic improvements in our staff’s ability to more quickly and accurately capture a patient’s complete story at the point of care.” Eastman added that beyond expanding the solutions to all primary care and nurse staff, Concord Hospital has also started trialing Dragon Medical One with “practice management staff, using it beyond clinical documentation, including email, evaluations, and various other applications.”

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October 11, 2018 – by Alex Perala