Italian smart home solutions provider Nice has acquired US-based Nortek Security & Control, in a tangential illustration of growing excitement over biometric access control. The latter is not Nortek’s central […]

Another Vietnamese bank has adopted NICE’s Real Time Authentication (RTA) platform. NICE RTA is a voice biometrics offering designed to prevent fraud and improve the user experience for those calling […]

NICE walked away with the top prize in the ‘Fight Against Fraud’ category at the UK Customer Service Excellence Awards. The Awards were established in 2018 to celebrate leading customer-facing […]

NICE has released a new voice-based fraud prevention solution for call centers. Dubbed ENLIGHTEN, the solution does not use voice biometrics for authentication, but instead uses the technology to identify […]

Alfa-Bank Russia has moved forward with its deployment of NICE’s Real-Time Authentication (RTA) platform. The bank first announced that it would be using the voice recognition solution to help identify […]

Russia’s Alfa-Bank has teamed up with NICE to upgrade its contact centers and improve its customer service. The bank has already deployed NICE Nexidia Analytics and NICE Quality Central, and […]

NICE Actimize has added three more companies to its rapidly accelerating X-Sight Marketplace. The Marketplace was first unveiled back in July, and provides financial institutions with a roster of approved […]

NICE Actimize is putting together an X-Sight Marketplace that will consolidate a range of products and services that can help companies reduce financial crime. New solutions will be listed once […]

NICE has found another customer for its Real-Time Authentication (RTA) platform, announcing a new partnership with a domestic bank in Vietnam. The bank operates 25 branches and 30 transaction offices […]

NICE will be touting the benefits of interaction analytics at the Call Center World conference in Germany later this month. Presales Engineer Dr. Uwe Lay will make the pitch during […]