Onfido Delivers 15-second Identity Verification for UK’s Co-operative Bank

Onfido has deployed its identity verification technology with a prominent new customer in the United Kingdom’s financial services sector. Founded in 1872, The Co-operative Bank was a pioneer in implementing a customer-led ethical policy, and continues to be guided by a cooperative, customer-focused ethos.

On that note, the bank had been searching for an enhanced onboarding process that would better serve new customers while fighting fraud and ensuring KYC compliance, and ultimately turned to Onfido. It now enables onboarding through its website, inviting customers to upload a selfie alongside a photo of their official ID. Onfido’s biometric technology matches the two together, verifying the customer’s identity.

Onfido says its technology enables The Co-operative Bank to verify new users in just 15 seconds.

“Digital onboarding will help The Co-operative Bank customers spend less time waiting and more time spending, investing, and saving,” said Onfido CEO Mike Tuchen.

For The Co-operative Bank’s part, Darren Prescott, the firm’s Senior Manager of Current Accounts and Credit Cards, emphasized the ease and efficiency of implementing Onfido’s solution.

“Onfido is a complete identity proofing product that we could plug into our application process without expensive IT engineering costs and without integrating it fully into our mainframe systems,” he said. “This meant we could implement a solution quickly, orchestrating workflows and automating decisions to improve the user experience and onboarding rate.”

While Onfido’s business operations extend internationally, The Co-operative Bank deployment offers the latest demonstration of the company’s prominence as an identity solutions provider in the United Kingdom. Onfido obtained H1A certification under the UK Digital Identity and Attributes Trust Framework earlier this year, certifying that it’s able to verify an individual’s identity with a high degree of confidence using a single piece of ID. And the company was certified as a Digital Identity Service Provider under the same Framework last October.

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March 29, 2023 – by Alex Perala