January 17, 2014 – by the findBIOMETRICS Team
As part of the findBIOMETRICS annual Year in Review survey, we don’t only ask experts to participate in our biometrics industry polls, we also provide everyone participating a chance to personally divulge their opinions on the year that was and preview what’s to come over the next twelve months.
In September of 2013, fidBIOMETRICS president Peter O’Neill interviewed the CEO of Lumidigm, Mark Shermetero. Now that the year has come to a conclusion, the company’s senior vice president of sales and marketing, Phil Scarfo, had a chance to let us know how the year turned out for the multispectral imaging biometrics company and what to expect in 2014.
findBIOMETRICS: Was 2013 a good year for your company? What were some of the highlights?
Phil Scarfo: 2013 was another exceptional year for Lumidigm. In particular, we saw serious adoption of our biometric authentication solutions in the financial services and healthcare sectors in Latin America and in South Africa.
The most encouraging trend for us is that security managers, of course, but also those responsible for expanding business have now experienced the benefits of our products and their unique ability to both lower risks and streamline business processes. The convenience provided in a secure package is making a real difference for our customers as more and more types of transactions require BOTH a simple and secure means of user authentication.
findBIOMETRICS: What will 2014 hold for Lumidigm?
Phil Scarfo: Our pipeline for business has grown significantly not only in numbers but in quality as well. We are quite bullish going into next year that those customers who witnessed the success of others in the past two years are now preparing to roll out their own biometric kiosks, ATMs, etc.
The narrative is no longer, “Should we consider biometrics?” but rather, “How quickly can we copy the success of others?” It’s also encouraging that customers now value technology that works and is reliable rather than technology that is simply lowest cost and “good enough”.
I believe that the bar has been reset and expectations now are that biometrics performance must be delivered, not just promised and that additional capabilities such as meaningful anti-spoof, intrusion detection and embedded security are now expected.
When the technology is shown to work and is truly reliable, the opportunities for managing risks and, more importantly to some, the ability to grow their customer base by making services more convenient and secure become compelling. Customers are becoming increasingly more sophisticated about their choices in biometrics technology and we will reap the benefits of that again 2014.
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