Indonesian Border Official Credits HID Tech for ‘Drastically Decreased’ Queues at Seaport

A collaboration between HID and Indonesian authorities is demonstrating how biometric tech can both secure the border and enhance the travel experience.

The country’s Batam Center, a heavily trafficked seaport between Indonesia, Singapore, and Malaysia, faced challenges due to outdated, manual border control processes. With over 500,000 passengers passing through each year, long queues and delays became a significant source of frustration for travelers and an operational burden for immigration officers.

To address these issues, Indonesia Immigration partnered with HID to introduce an automated border control (ABC) system, featuring HID’s U.ARE.U facial recognition camera technology.

By using the HID ATOM document reader and the U.ARE.U camera, travelers can now verify their identity within seconds by simply scanning their passport and having their face matched to the document. This not only speeds up the verification process but also reduces the need for human intervention, freeing immigration staff to focus on other critical tasks.

Key to the success of the system is the HID U.ARE.U camera, which combines multispectral imaging (MSI) technology and artificial intelligence. The camera delivers high-speed, accurate facial recognition even in challenging conditions, ensuring robust identity verification and security. Its features include presentation attack detection (PAD) and passive liveness detection, which prevent fraud attempts, making it suitable for mission-critical environments like border crossings.

At Batam Center, the technology’s deployment has shortened wait times, improved passenger throughput, and connected with international crime deterrence databases, such as Interpol, to enhance security. It provides real-time checks on passengers, ensuring that individuals involved in criminal activities are prevented from entering the country.

“People moving through borders really appreciate the efficiency provided by this Autogate system with facial recognition,” attested Indonesia’s Director General of Immigration, Silmy Karim. “Wait queues are now drastically decreased and passengers are empowered by the fast and convenient self-service process that has them on their way in a matter of seconds.”

With the deployment’s success, plans are already in place to extend the system to other seaports and international airports across the archipelago.

Further details can be found in the full case study.

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September 10, 2024 – by the FindBiometrics Editorial Team