CLEAR is extending its identity platform into the healthcare sector through a new partnership with Tampa General Hospital (TGH). The hospital has integrated CLEAR’s CLEAR1 system with its PingOne DaVinci identity management platform, giving staff access through biometric authentication while streamlining account recovery and reducing support costs.
Deployment Results at Tampa General
The deployment was completed in under three weeks and required no custom development or operational downtime. According to Tampa General, the integration has already produced measurable outcomes: 80 percent of account recovery requests are now automated, the average resolution time for multi-factor authentication resets has fallen from 4.5 days to just 20 minutes, and account-related support calls are down by 22 percent. The hospital also retired its 90-day password reset policy, replacing it with a biometric-first process.
CLEAR1 works by combining a government-issued ID check with selfie verification, allowing employees to authenticate without relying on traditional passwords. The system is designed to protect against credential theft, phishing, and social engineering while keeping biometric data under CLEAR’s management with user consent. Tampa General does not store the biometric data itself, helping the hospital maintain compliance with privacy regulations.
Leadership Perspectives and Next Steps
“Partnering with CLEAR marks a pivotal step in our commitment to enhancing our team member digital experience and delivering the identity assurance needed in the current cyber threat landscape,” said Scott Arnold, executive vice president and chief digital & innovation officer at Tampa General. “Together, we’re reducing friction and ensuring privacy is protected at every turn.”
Looking ahead, Tampa General and CLEAR plan to extend CLEAR1 to patient-facing workflows, including Epic MyChart account recovery and login features. Similar projects are already underway at other health systems, such as Hackensack Meridian Health, and through partnerships with InterSystems, underscoring CLEAR’s strategy to bring its identity-first model to clinical settings.
CLEAR’s Expansion Beyond Airports
CLEAR, founded in 2003 and relaunched in 2012, established its reputation in airports by offering fast biometric identity verification for travelers. Since going public in 2021, the company has expanded into new markets including telecommunications and healthcare. Earlier this year, it partnered with T-Mobile to provide employee authentication, and its healthcare initiatives are positioning the company within a rapidly growing cybersecurity segment.
“Healthcare organizations face unique challenges in protecting sensitive data and ensuring seamless access for their workforce. CLEAR1 is purpose-built to provide secure, frictionless experiences across industries. By integrating with PingOne DaVinci and Tampa General Hospital, we’re proud to set a new standard for identity-first security in healthcare,” said Caryn Seidman-Becker, CEO of CLEAR.
Industry analysts expect the global healthcare cybersecurity market to grow from $27.26 billion in 2024 to $126.70 billion by 2034, reflecting a 16.61 percent compound annual growth rate. As more healthcare providers adopt biometric identity solutions, CLEAR’s move into this sector highlights its ambition to broaden its role beyond travel security.
–
By the ID Tech Editorial Team
