Call Campaign System Uses Speech Recognition to Power AI-Driven Conversations

Voximplant, the developer of an eponymous communications-focused cloud platform, has announced a new system designed to let clients create and deploy completely automated outbound call campaigns without the need for human operators.

Called Smartcalls, the system revolves around text-to-speech synthetic voice production and, in a sense, the reverse – speech recognition. The system can call a home, ask a question to the person who answers, and then respond to that answer based on what it was. That’s because clients using Smartcalls can create elaborate logic sequences using a visual editor interface, establishing for the AI system rules on how to proceed with the conversation depending on what the subject’s answers are.

In announcing the solution, Voximplant suggested that the automated system can be up to three times cheaper than call campaigns featuring human operators. The catch, of course, is that the automated system could prove even more annoying to call-receivers who prefer not to be phoned in such a way; but if Smartcalls’ logic system and speech recognition are as sophisticated as Voximplant says, it should prove more intuitive for end users than most contemporary ‘robocall’ systems. And somewhere down the line there’s always a chance that individuals who don’t want to deal with these calls can just get an AI-based voice mimic to handle them in their place.

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March 15, 2018 – by Alex Perala