Conversational AI provider boost.ai has announced new partnerships with Credit Union of Colorado and Desert Financial Credit Union (DFCU), alongside a strategic collaboration with voice security solutions provider Pindrop.
The expansion is part of boost.ai’s broader strategy to establish a significant presence in the U.S. market, supported by the opening of a new office in Boston. The new location is meant to enhance the company’s network of U.S.-based customers and partnerships, including Michigan State University Federal Credit Union and Fort Community Credit Union.
The partnership with DFCU integrates boost.ai’s IVR-capable virtual agent with Pindrop’s Deep Voice biometric engine. Interactive Voice Response (IVR) technology allows it to interact with callers through automated menus and voice commands. This integration aims to authenticate callers within three to five seconds, enhancing security and providing a seamless user experience.
The virtual agent, named “Dee,” has demonstrated significant efficiency, saving 42 hours of agent time in its first week of operation. That is the equivalent of the workload of three full-time employees, allowing human agents to focus on more complex tasks.
“The initial hype and fascination around AI hasn’t subsided but instead shifted. Today, business leaders across sectors are focused on practical applications of the technology, generating demand everywhere for solutions that deliver material and measurable results,” said Jerry Haywood, CEO of boost.ai. “Our intense focus on responsible AI and our intentional approach to risk management and customer safety by way of platform architecture is truly unique. We’re inviting more US customers to join us at our new home in Boston to peer under the hood, and see how the technology is driving the success we’ve seen in even highly regulated industries.”
Credit Union of Colorado sought a conversational AI provider that could deliver exceptional member experience and seamless integration with their banking solutions. Within two months, the customer-facing FAQ virtual agent has catered to over 160,000 members, with plans to incorporate authenticated intents and an employee-facing virtual agent by the end of the year.
“As AI rapidly evolves across all industries, it’s no longer feasible for businesses to endure long-drawn or multi-year implementations. Delivering a functional technology that can be continually improved is now fundamental to enhancing member experiences,” said Kelly Wagner, the Director of Member Experience, Innovation, and Digital Services at Credit Union of Colorado. “The authenticity of the people and technology at Boost.AI has been instrumental to the success of our partnership.”
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June 7, 2024 – by Tony Bitzionis
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