Biometric IDV System for South African Social Subsidy Faces Pushback

The South African Social Security Agency (SASSA) has implemented a new biometric identification process to combat fraud in the distribution of the Social Relief of Distress (SRD) social subsidy—but it has sparked a small but vocal movement of resistance from beneficiaries who claim that the new system is preventing them from accessing their grants. Hundreds of recipients have reported difficulties, particularly those who do not possess smartphones or internet access, which are essential for the new identity verification process.

Elizabeth Raiters, a representative from #PayTheGrants, highlighted the widespread complaints received from grant recipients across the country. She explained that the lack of access to the necessary technology is a significant barrier for many beneficiaries. Raiters also expressed concern over the insufficient communication from SASSA regarding the new requirements, which has left many in a state of uncertainty and without their expected funds.

Paseka Letsatsi, SASSA’s spokesperson, defended the new measures, stating that biometric identification is crucial in preventing identity theft and other forms of fraud. He explained that beneficiaries who need to confirm their identity are required to go through an electronic Know Your Client process, similar to those used in banks. This involves taking a photo and submitting it through a link sent via SMS.

“Similar to an application, this is a one-time activity to unlock a blocked account or to make a ‘high risk’ change to the client profile,” he said in comments to a domestic outlet.

One grant claimant, Lerverch Pieters, shared his experience of delays and complications in the verification process, which has left him and his family in financial distress. Pieters questioned the necessity of re-verifying his identity when his bank account, where his grant is directly deposited, has already undergone verification.

The number of beneficiaries of the grants in the country is somewhere in the range of 7.5 million to 8.5 million, with recipients subjected to monthly assessments.

Source: GroundUp

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June 20, 2024 – by Ali Nassar-Smith