Biometric Adoption Soars Among Travelers, IATA Survey Finds

The International Air Transport Association (IATA) has released findings from its 2024 Global Passenger Survey showing strong passenger preference for biometric technology in air travel processing. The survey results indicate significant growth in acceptance since IATA’s 2021 survey, which first noted increasing receptiveness to biometric identification following the COVID-19 pandemic.

According to the survey, 46 percent of travelers have already used biometric identification for airport processes, with the highest usage occurring at immigration checkpoints. Among users, 84 percent reported satisfaction with their biometric experiences, while 75 percent indicated they prefer using biometrics over traditional passports and boarding passes.

The survey revealed notable generational differences in technology adoption. Younger travelers show stronger preference for digital solutions, with 48 percent of those under 25 favoring biometrics over traditional methods, compared to 43 percent of passengers aged 56-75. The younger demographic also demonstrates higher adoption of digital wallets, with 51 percent choosing these payment methods versus the 20 percent global average.

While passenger acceptance is growing, data security remains a key consideration. Half of surveyed passengers expressed concerns about data protection, though 39 percent indicated they would be more receptive to biometric solutions with adequate security assurances. This aligns with IATA’s One ID initiative, which aims to address these concerns while facilitating seamless travel.

Regional variations in biometric adoption are significant. Asia-Pacific leads in mobile app and digital wallet usage for travel-related activities, while Middle Eastern passengers show high enthusiasm for smartphone-based digital credentials. North American travelers report high satisfaction with biometric identification, but European passengers remain more cautious, particularly regarding personal data sharing.

The survey also highlighted passenger expectations for processing times, with 70 percent wanting to reach their boarding gate within 30 minutes when traveling with only carry-on luggage. For passengers with checked bags, 74 percent expect the process to take no more than 45 minutes.

“More travelers are embracing biometrics and digital wallets, demonstrating a clear desire for faster, more convenient airport processes,” said Nick Careen, IATA’s Senior Vice President of Operations, Safety, and Security.

Sources: IATA Global Passenger Survey 2024

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November 7, 2024 – by the ID Tech Editorial Team