US-based Interactions, LLC has announced a new caller authentication system based on voice biometrics. It’s now part of Interaction’s Intelligent Virtual Assistant platform.
In a statement announcing the system, Interactions emphasized the system’s ease of deployment, noting that it’s a cloud-hosted service with no need for additional hardware. The company also stated that on average the system can reduce call times by at least 30 seconds. And while it offered no statistics regarding the system’s accuracy, it said it’s “less vulnerable than PINs or passwords spoken to an agent.”
The offering arrives at a time of growing enthusiasm about voice-based authentication, a trend that is perhaps most evident in the financial services sector, where multiple major banks are bringing such technology to their call-in lines. While there’s already some tough competition in the sector, Interactions calls itself “the fastest growing company in customer care,” and that momentum could help it to get a solid footing in the market.
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November 16, 2016 – by Alex Perala
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