Sumsub has partnered with Jelou AI to build identity verification into financial services onboarding that starts as a WhatsApp conversation, with an AI agent triggering the check and deciding what happens next based on the result.
The arrangement combines Sumsub’s verification technology with Jelou’s infrastructure for building AI agents, which connects agents to a company’s internal systems, data and business rules. In the flow the companies describe, the agent handles a customer’s request in the chat, starts the verification step and then uses the outcome to move the application forward or flag it for further review, following criteria set by each institution.
The two companies plan to explore several use cases, including onboarding for remittances, money transfers and online payments. In each, the aim is to tie a customer’s first request to the verification required before they can proceed, so that the conversation and the identity check form one continuous process.
Sumsub’s identity verification is part of a wider platform that covers verification of individuals and businesses, fraud prevention, ongoing monitoring and risk management. Its liveness detection recently cleared iBeta Level 3 presentation attack testing.
“When a financial application begins with a conversation, identity verification should be part of that journey and provide information to determine how to proceed,” said Miguel González, Sumsub’s country manager for Mexico. “We want to help companies develop new ways to onboard customers through WhatsApp, combining identity controls with a straightforward user experience.”
The company has been building products around AI agents on both sides of a transaction. In October it expanded its Know Your Agent framework with software that filters what agents can access inside company systems and can require a human liveness check before a sensitive request goes ahead. With Jelou, the agent sits on the institution’s side, guiding a customer through onboarding in a chat.
Luis Loaiza, CEO and co-founder of Jelou AI, said AI agents “are becoming a new way to access financial services, powered by infrastructure that connects them to each institution’s systems and controls,” adding that the partnership expands the options companies have “to connect identity and onboarding within the same journey.”
Sources: FinTech Global
–
By the ID Tech Editorial Team
