The system, designed to enhance security and transparency through a combination of facial recognition technology and RFID cards, was unable to properly recognize faces, requiring multiple entry attempts from users. The Information and Technology department had prepared the system with data for approximately 1,500 officers and employees.
“The system could not read faces. It caused long queues. The process had to be repeated several times,” stated a government official familiar with the situation.
The technical issues particularly affected staff members, with several unable to gain entry to the building. Journalists holding accreditation and Home department passes were initially denied access but were later permitted entry following discussions with officials.
In response to the difficulties, the state government has issued directives for uploading necessary data to ensure smoother operations moving forward. Officials have instructed all officers, employees, and public representatives to register their facial details to prevent future delays.
Defending the implementation, government representatives emphasized the strategic importance of the installation, stating, “Mantralaya is a sensitive and essential location, which is why the decision to implement the facial recognition system for internal security was made at the government level.”
The challenges faced at Mantralaya echo broader industry concerns about the implementation of biometric systems in large-scale operations. The Biometrics Institute has previously highlighted the importance of proper implementation standards and transparency in biometric deployments to ensure public trust and effective operation.
The government’s commitment to resolving these initial technical issues suggests continued development and refinement of the system will be necessary to achieve its intended security and efficiency goals.
Sources: Devdiscourse, ThePrint, Mid Day
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February 4, 2025 – by Ji-seo Kim
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