Japan’s Digital Agency has published a new set of procurement notices that underscore continued operational investment in the country’s My Number-linked digital services stack, including citizen-facing portals, help desk support, and government ID issuance systems.
According to the agency’s procurement listings, two new "Notice of Procurement (subject to WTO)" items were posted on January 7, 2026. One covers operation and maintenance services for fiscal 2026 Visit Japan Web Phase 2, while the other seeks an operator for the Mynaportal help desk, which supports users of Japan’s My Number-linked citizen services platform.
The Visit Japan Web procurement focuses on operational continuity for the government’s high-volume digital entry workflow used by inbound travelers. While not itself a digital identity system, Visit Japan Web sits adjacent to border processing and identity assurance processes, and has previously intersected with customs, immigration, and health-related data flows. The Phase 2 operation and maintenance notice suggests that the Digital Agency continues to treat the platform as a core national digital service requiring ongoing investment rather than a short-term pandemic-era system.
The Mynaportal help desk procurement is more directly tied to Japan’s digital identity ecosystem. Mynaportal serves as the primary citizen-facing interface for services connected to the My Number system, including access to government records and administrative procedures. Help desk operations can offer insight into near-term government priorities, including anticipated increases in usage, service expansion, or changes to user experience and support models.
In addition to the January postings, the same procurement list includes two recently published notices dated December 26, 2025. One covers fiscal 2026 operation and maintenance services for the Mynaportal application itself, reinforcing the platform’s status as a long-term pillar of Japan’s digital government strategy. The other relates to contracted operation and maintenance of a "common ID card issuance management system" for national government officers, pointing to continued back-office investment in identity credential lifecycle and issuance infrastructure.
Taken together, the notices reflect sustained operational focus on My Number-related services and the systems that support both citizen interaction and government credential administration.
Sources: Digital Agency
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By the ID Tech Editorial Team
