Digital Twins and Interactive Experiences Lead Deloitte’s Tech Trends for 2020

Deloitte has released the 11^th iteration of its annual Tech Trends report. The 2020 edition explains how enterprises are blending multiple technologies to drive innovation and deliver more rewarding interactive experiences for consumers.

The report places a particular emphasis on artificial intelligence, analytics, and digital technologies, all of which have transformed the way that large enterprises do business. For instance, analytics and AI are helping large firms build more flexible and adaptive infrastructure, and have led to the creation of “human development platforms” that facilitate seamless interactions between technology and human beings.

“The most successful businesses today are combining cutting-edge technologies like machine learning and IoT with disruptive IT architecture and supercharged talent to create entirely new ways of working – and they already see the benefits,” explained Scott Buchholz, Deloitte’s Emerging Technologies Research Director and Government and Public Services CTO.

“The trends of 2020 will disrupt entire industries and redefine business as we know it in the next decade. Some of these trends may not come to fruition exactly as envisioned, but the technologies underpinning them will fundamentally change the way we work.”

The report highlights five major trends that will reshape business practices in the next few years. Digital twinning will allow companies to leverage better virtual models to deliver more personalized products and services, while emotional intelligence and technologies like face and voice recognition will make interactive platforms feel more natural for human users.

Deloitte also expects companies to use analytics and AI to optimize their business operations, and to prioritize ethical tech in an effort to build trust with customers. Financial institutions, meanwhile, will work to develop more flexible financing strategies.

The Tech Trends 2020 report comes shortly after a separate Deloitte report that predicted that legislation like GDPR and the CCPA in California will force companies to change their practices to meet stricter ID requirements.

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January 16, 2020 – by Eric Weiss