Alaska is exploring an ambitious upgrade to its myAlaska citizen portal that would transform the existing single sign-on platform into an AI-assisted digital services hub with a built-in smart wallet and biometric authentication. The State of Alaska’s Department of Administration Office of Information Technology has issued Request for Information #02-107-26, seeking vendor input on a multi-phase enhancement of the myAlaska mobile app.
myAlaska has functioned for years as Alaska’s secure single sign-on and electronic signature system, allowing residents to apply for the Alaska Permanent Fund Dividend and access online government services through one account. The state launched a companion mobile app in 2025 to extend that functionality to smartphones.
The RFI, issued on November 25, 2025, outlines a plan to add “Agentic Artificial Intelligence” modules to the myAlaska app so that it can actively assist residents with government services. In the first phase, with a desired timeline of 120 days, Alaska wants AI agents inside the app that can complete multi-step transactions on a user’s behalf with consent, provide proactive notifications and reminders, and offer context-aware help such as dynamic form filling, document retrieval and eligibility checks. The state also wants these agents to orchestrate workflows across legacy digital services through secure APIs, handling data exchange, automation and exception management.
Security, privacy and compliance requirements are given significant emphasis. The RFI calls for agentic AI integration that adheres to relevant data-protection and regulatory obligations, including National Institute of Standards and Technology (NIST) controls and risk-management frameworks. It seeks robust audit trails, consent management and explainability features for AI-driven actions, along with adversarial testing for misuse or hallucinations, incident response processes and mechanisms for human oversight and override. The upgraded system must also remain compatible with the state’s existing identity, authentication and authorization stack, including Azure B2C and multi-factor authentication, with biometric security called out as part of that environment.
A second phase, with a desired timeline of 180 days, focuses on smart-wallet and credential functions. Alaska is considering support for tokenized digital payments and prepaid balances, with controls aligned to the Payment Card Industry Data Security Standard, as well as digital credentials for driver’s licenses, hunting and fishing licenses and professional certifications. The RFI specifies that credentials should be stored and presented using industry standards such as W3C Verifiable Credentials and ISO 18013-5, which governs mobile driver’s licenses.
The document also describes voice navigation, multi-language support and an overhaul of the app’s user experience to handle “approximately 300 potential digital services.” Biometric security is framed as an enhancement to existing sign-on rather than a replacement: the state wants to integrate facial recognition and fingerprint authentication with Azure B2C single sign-on and multi-factor authentication, using device-native APIs such as Apple Face ID, Touch ID and Android BiometricPrompt. The RFI further calls for improvements to the current AI chatbot and an in-app survey feature for continuous feedback and analytics.
Alaska is seeking responses from vendors with experience in mobile app development, digital wallets, biometric security, voice navigation and multi-language design. Respondents are asked to provide technical approaches, order-of-magnitude cost estimates, risk and compliance considerations and examples of similar projects. Written responses are due by 2:00 p.m. Alaska Standard Time on December 8, 2025, by email to the Office of Procurement and Property Management.
The state notes that the RFI does not obligate it to conduct a solicitation, but reserves the right to restrict any future procurement to firms that respond now. It also flags the applicability of Administrative Order 352, which disqualifies vendors that support or participate in a boycott of Israel, with exceptions for smaller contracts and employers.
For identity and security stakeholders, the myAlaska RFI points to a future in which a mature state single sign-on platform evolves into a broader digital ID wallet, blending verifiable credentials, tokenized payments, biometric authentication and agentic AI that can act on a resident’s behalf within clear governance constraints. The initiative reflects broader momentum in U.S. digital identity infrastructure, as federal agencies expand adoption of mobile driver’s licenses and states like Idaho explore similar programs.
Sources: Alaska Online Public Notices, State of Alaska Office of Information Technology
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By Cass Kennedy
